CANCELLATION POLICIES

Each of the services provided by the website Bookatour.com (tourist activities) have its own cancellation policy depending on the activity; the user may review the cancellation policy in the description panel, as well as in the confirmation e-mail sent once the booking is authorized, along with the contact data. Each service has specific cancellation conditions, a special term for cancellation, refunds and penalties, if any.


Bookatour.com shall allow the users to make changes and cancellations as follows:
1. For tours, up to 48 hours in advance; for transfers, up to 24 hours in advance. After such terms, no changes or cancellations are allowed. We use the latest technology to book online. Nevertheless, the user must consider that Internet informatic systems are not entirely reliable and, therefore, we cannot guarantee that errors, or other elements that may produce alterations to the booking system, or to the electronic documents, may not occur. In such situations, we shall offer the alternative to reschedule the date and time of the activity, which the customer may accept or reject. If the customer fails to provide an answer within 48 hours as from the proposed rescheduling, the booking shall be automatically canceled, and a refund shall be made immediately..


Bookatour.com shall be responsible for the management of cancellations pursuant to the cancellation policy applicable for each tourist activity.


PURSUANT TO THE ABOVE CONDITIONS AND BY ACCEPTING THE GENERAL CONDITIONS OF USE, EACH USER DECLARES TO HAVE READ AND EXPRESSLY ACCEPTED THIS CANCELLATION POLICY, AND ALSO ACCEPS THE CANCELLATION CONDITIONS APPLICABLE TO THE ACTIVITY BOOKED THROUGH THIS WEBSITE.