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How do I book a tour with Bookatour.com?

The booking process starts when you decide to buy your dreamed tour. Booking with Bookatour is really easy!

All you need to do is to follow these steps:
1. Go to our website www.bookatour.com.
2. Choose your destination.
3. Select the desired tour.
4. Verify the availability for the preferred date.
5. Select the number of travellers.
6. Make your payment, and you will automatically receive a confirmation voucher.
Ready to go! Pack your bags and we will see you on the day of the tour!

Remember that we have personalized support services, 24 hours a day, 365 days a year, via WhatsApp.

Why booking with Bookatour.com?

We discover the World and invite you to share it with us! By booking with us you will have a unique and unforgettable experience at any place. We are moved by your desire to take on the World and, for that reason, we have certified suppliers, affordable prices and 24-hour personalized support. And the best part is…you experience it all in English!

When can I book?

It’s all up to you! Our time limit to book a tour goes from 4 to 24 hours before the scheduled time for the tour, depending on the experience you want to have. We suggest you book in advance to ensure a spot for your preferred date and time. Remember that booking in advance may get you better deals!.

If I cancel, may I get a full refund?

It will depend on the tour or trip you booked; please refer to the section "Cancellation Policies" of the acquired tour.

What does my tour include?

Each one of our tours has different arrangements and include different services. When verifying the availability of the tour, you will be able to choose the most suitable option for you.

What if I have an accident during my experience?

You don’t need to worry! All our suppliers have liability insurance and, depending on the case and on the need, they will provide all the necessary assistance, trouble-free.

What happens if they cancel my tour or my experience?

All our tours and bookings are guaranteed! Nevertheless, certain causes for cancellation are beyond our control, such as bad weather, natural disasters or incidents that may put the integrity of our customers at risk. In those situations, the activity can be rescheduled, or we can give you a full refund.

What happens if I don’t get to the meeting point on time?

Out of respect of the other passengers, our guides will wait up to 10 minutes in the meeting point and up to 7 minutes in the lobby of your hotel. For that reason, passengers need to be ready 15 minutes in advance of the start time of the tour or of the informed pick-up time.

Who could help me if I cannot find the meeting point for my tour?

All the meeting points for our tours are in central locations and the staff is easy to identify. If you have any doubts about the meeting point, we suggest you contact us 24 hours in advance so we can assist you.

How can I add more passengers to my booking?

If you want to add more passengers to your booking so they can join you on the tour, you can do it directly on our website www.bookatour.com, by phone to +52 557100 0743 or via WhatsApp to +521 558011 467.

May I pay on the day of the tour?

Unfortunately, payments on the same day of the tour or trip are not possible, due to:

1. Availability: Payment is necessary to ensure a spot on the activity.

2. Safety: To ensure the safety of the guides and of the other passengers, payments and/or passengers without previous booking are not accepted.

Why is it better to book in advance?

Booking in advance is necessary to ensure a spot, since availability may vary depending on the tour and the destination. Furthermore, booking in advance may get you better deals.

How will you confirm my booking?

Upon payment of your booking, you will automatically receive a PDF confirmation voucher to the e-mail informed in your booking.

May I change my booking?

Any booking can be changed as per the Terms and Conditions of each supplier.
You can make your request via e-mail, by phone to +52 557100 0743 or via WhatsApp to +521 558011 467.

For destinations in the American Continent, changes must be requested at least 24 hours in advance.
For European destinations, at least 48 hours in advance.
For Asian destinations, at least 72 hours in advance.

How do I cancel my booking?
Canceling your booking is possible! Send us an e-mail to info@bookatour.com with your voucher number and the reason for the cancellation. Later on, our team will contact you to confirm the cancellation of your booking and will proceed to give you a total refund to the credit card you used for the purchase. NOTA: El reembolso se reflejará en tu estado de cuenta de 24 a 48 horas una vez que ha sido confirmado.

Which are the payment methods of Bookatour?

You can pay your booking with your credit/debit card, via PayPal or through bank deposit or transfer.

What are the benefits of booking in advance?

Booking in advance may give you access to special prices, additional discounts, and deals such as months without interests, super combos, and much more.

Many of the deals you will find on our website are for a limited time only. Make the most of them and book as soon as possible!

Who can help me if I have questions about my booking?

The staff of Bookatour.com is 100% committed to you and to the activities you will have; for that reason, you will be able to contact us via e-mail , WhatsApp or by phone, 24 hours a day.

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